The influence of customer incivility towards deviant behaviour: a case study of casual restaurant frontline employees in the Klang valley, Malaysia / Tasnimul Islam and Fahmi Sarin
Over the past decade, the combination of organisational, sociocultural, and technological factors has changed the nature of the work, contributing significantly in developing the service sector. As a large number of people are employed in service occupations, incivility that is being received from c...
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主要な著者: | , |
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フォーマット: | 論文 |
言語: | English |
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Universiti Teknologi MARA, Kedah
2022
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オンライン・アクセス: | https://ir.uitm.edu.my/id/eprint/55244/1/55244.pdf https://ir.uitm.edu.my/id/eprint/55244/ https://voa.uitm.edu.my/ |
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