Self-service technology (SST) towards guest satisfaction in hotel industry / Siti Asura Mohd Ismail and Intan Juliyani Zainal

• Main Authors: Mohd Ismail, Siti Asura, Zainal, Intan Juliyani
• Format: Student Project
• Language: English
• Published: 2017
• Subjects: Consumer satisfaction; Customer services. Customer relations; Performance standards
• Online Access: http://ir.uitm.edu.my/id/eprint/43022/1/43022.pdf; http://ir.uitm.edu.my/id/eprint/43022/

Self-service technologies (SSTs) are changing the way customers interact with companies to create service outcomes. SSTs also use in other industry such as retailing, manufacturing and internet banking. The purpose of this to determine the relationship between SSTs (electronic kiosk, internet, video...