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A study on service quality dimensions towards customers’ satisfaction of Air Asia at Kuala Lumpur International Airport 2 / Kartini Afiqah Ahmad Budaya

Number of airlines has been increasing throughout the year. Customers have multi-choices to travel with in choosing airlines either with low-cost carriers (LCCs) or even Full-Service Carriers (FSCs). In order to deliver better quality service to the customers it is imperative for the airlines compan...

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Bibliographic Details
Main Author: Ahmad Budaya, Kartini Afiqah
Format: Student Project
Language:English
Published: Faculty of Business and Management 2015
Subjects:
Business logistics
Service industries
Consumer satisfaction
Customer services. Customer relations
Online Access:http://ir.uitm.edu.my/id/eprint/25062/1/PPb_KARTINI%20AFIQAH%20AHMAD%20BUDAYA%20M%20BM%2015_5.pdf
http://ir.uitm.edu.my/id/eprint/25062/
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http://ir.uitm.edu.my/id/eprint/25062/1/PPb_KARTINI%20AFIQAH%20AHMAD%20BUDAYA%20M%20BM%2015_5.pdf
http://ir.uitm.edu.my/id/eprint/25062/

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