Enhancing and marketing Kuching International Airport image to its expectation as international airport / Abdul Kadir Hamali
It is not surprisingly, customer nowadays have a high expectation. As they are more demanding, there is a need to conduct a study on customer satisfaction, besides to gain better quality in their service. Airports, like any other service organization are confronted with the issues of how best to ser...
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Format: | Student Project |
Language: | English |
Published: |
2003
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Online Access: | https://ir.uitm.edu.my/id/eprint/77629/1/77629.pdf https://ir.uitm.edu.my/id/eprint/77629/ |
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