Assessing customer perception towards service quality (tangibility, reliability and responsiveness) at Section of Contribution EPF Kuantan / Sheha Ibrahim

• Main Author: Ibrahim, Sheha
• Format: Monograph
• Language: English
• Published: Bachelor of Science (Hons.) Statistics 2015
• Subjects: Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling; Consumer satisfaction; Customer services. Customer relations
• Online Access: http://ir.uitm.edu.my/id/eprint/34304/1/34304.pdf; http://ir.uitm.edu.my/id/eprint/34304/

The main objective for this study is to examine the relationship between service quality provided by Section of Contribution EPF Kuantan and customer perception. Besides that, this study also aimed to identify which factors in dimension of tangibility, reliability and responsiveness that influence c...