The relationship between employee individual, job and organizational characteristics with job satisfaction, organizational commitment and propensity to leave in the hotel industry in Tehran, Iran / Leila Radmand

• Main Author: Radmand, Leila
• Format: Thesis
• Language: English
• Published: 2011
• Subjects: Malaysia
• Online Access: https://ir.uitm.edu.my/id/eprint/17573/8/17573.pdf; https://ir.uitm.edu.my/id/eprint/17573/

Operational employees play a pivotal role in delivering superior service quality to customers or converting aggrieved customers into satisfied and loyal ones. However, high workforce turnover rate, especially on operational level employees has been one of the most pressing issues of the global hotel...