Critical factors of quality management used in research questionnaires : a review of literature

• المؤلف الرئيسي: Kanagi Kanapathy, *
• التنسيق: مقال
• اللغة: English
• منشور في: Sunway University College 2008
• الموضوعات: HD28 Management. Industrial Management
• الوصول للمادة أونلاين: http://eprints.sunway.edu.my/51/1/quality_management.pdf; http://eprints.sunway.edu.my/51/; http://sunway.edu.my/media/academic-journal

This paper examines the emergence of critical factors of quality management in the development of quality management research questionnaires. A review of literature shows that 27 different critical factors or constructs were developed and used by established researchers in the field. Out of these, 8...