Critical factors of quality management used in research questionnaires : a review of literature

• 主要作者: Kanagi Kanapathy, *
• 格式: Article
• 語言: English
• 出版: Sunway University College 2008
• 主題: HD28 Management. Industrial Management
• 在線閱讀: http://eprints.sunway.edu.my/51/1/quality_management.pdf; http://eprints.sunway.edu.my/51/; http://sunway.edu.my/media/academic-journal

This paper examines the emergence of critical factors of quality management in the development of quality management research questionnaires. A review of literature shows that 27 different critical factors or constructs were developed and used by established researchers in the field. Out of these, 8...