Critical factors of quality management used in research questionnaires : a review of literature
This paper examines the emergence of critical factors of quality management in the development of quality management research questionnaires. A review of literature shows that 27 different critical factors or constructs were developed and used by established researchers in the field. Out of these, 8...
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| Format: | Article |
| Language: | English |
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Sunway University College
2008
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| Online Access: | http://eprints.sunway.edu.my/51/1/quality_management.pdf http://eprints.sunway.edu.my/51/ http://sunway.edu.my/media/academic-journal |
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