Managing service-oriented organizational citizenship behaviors: A review of research literature
For service organizations, service delivery excellence is a necessity.It is also tightly coupled to the favorable attitudes and behaviors of an organization’s customer-contact employees. Described as service oriented organizational citizenship behaviors, service employees who exhibit high levels of...
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2015
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| Subjects: | |
| Online Access: | http://repo.uum.edu.my/15921/1/ch.pdf http://repo.uum.edu.my/15921/ http://www.feb.unimas.my/cociaf/ |
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