Framework for dispute resolution in Malaysian Higher Education: a cross-jurisdictional analysis
Effective Complaint handling is fundamental to the growth of businesses and other institutions including the higher education institutions (HEIs). Education although argued to be mainly public good, higher education students are perceived as customers in a private enterprise and sometimes mixed good...
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Format: | Article |
Language: | English |
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Albukhary International University
2022
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Online Access: | http://irep.iium.edu.my/101159/7/101159_Framework%20for%20dispute%20resolution%20in%20Malaysian%20Higher%20Education.pdf http://irep.iium.edu.my/101159/ https://asbj.aiu.edu.my/vol3issue1june2022 |
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