Impact of university resources on student complaint in Malaysian Higher Education Institutions

• Main Authors: Omoola, Sodiq Olalekan, Bakare, Kazeem Kayode, Amasa, Firdausa Al-Jannah
• Format: Conference or Workshop Item
• Language: English
• Published: International Academy of Technology, Education and Development 2022
• Subjects: K Law (General)
• Online Access: http://irep.iium.edu.my/98367/7/98367_Impact%20of%20University%20resources%20on%20student%20complaint%20in%20Malaysian%20Higher%20Education%20Inst.pdf; http://irep.iium.edu.my/98367/; https://library.iated.org/publications/INTED2022

This paper examines the relationship between university resources and student complaint management in Malaysian Higher Education Institutions (HEIs). The discussion is premised on Organisational Justice theory (OJT) which conceptualized complaint handling, satisfaction, and fairness among stakeholde...