Framework for dispute resolution in Malaysia Higher Education: a cross-jurisdictional analysis
Effective Complaint handling is fundamental to the growth of businesses and other institutions including the higher educational institutions (HEIs). Education although argued to be mainly public good, higher education students are perceived as customers in a private enterprise and sometimes mixed go...
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| Main Authors: | , |
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| Format: | Conference or Workshop Item |
| Language: | English English |
| Published: |
2021
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/95600/1/KLiBEL%20Presentation.pdf http://irep.iium.edu.my/95600/7/Programmes%20-.pdf http://irep.iium.edu.my/95600/ https://www.klibel.com/ |
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