Perhubungan prinsip-prinsip TQM dengan prestasi organisasi pendidikan: Satu kajian emprikal dalam sektor pendidikan tinggi awam di Malaysia

• Main Authors: Teong, Lim Kong, Yusoff, Rushami Zien, Tang, Swee Mei, Ahmad, Zainal Ariffin
• Format: Conference or Workshop Item
• Language: English
• Published: 2004
• Subjects: HC Economic History and Conditions; L Education (General)
• Online Access: http://repo.uum.edu.my/6377/1/Li.pdf; http://repo.uum.edu.my/6377/; http://lintas.uum.edu.my:8080/elmu/index.jsp?module=webopac-l&action=fullDisplayRetriever.jsp&szMaterialNo=0000783188

This study investigates the relationship between principles of total quality, management (TQM) and educational organization outcome in respect to students' satisfaction and students' academic achievement. The study was based on a survey design and the time horizon was cross sectional with minimal researcher's interference. The survey was carried out in 100 educational departments selected randomly from 10 public universities in Malaysia. The final number of participants for this study was 85 educational departments. The sample size comprised about 70 percent of the total population.The study hypotheses.were tested using correlational and linear regression analyses.The results supported all the hypotheses posited for the study, suggesting that educational organizations can benefit from TOM principles.Pearson-r correlations indicated that all of the TOM principles have significant correlation with students' satisfaction and students' academic achievement variables.To reduce the possible effects of multicollinearity, principle component analysis and simple linear regression were carried out to determine the relationship of the variables and the results indicated that TQM principles explained a significant percentage of the variance in students' satisfaction and students' academic achievement variables.