Impak Prinsip-Prinsip TQM Ke Atas Kepuasan Hati Pelajar dan Pencapaian Akademik Pelajar : Satu Kajian Empirikal Dalam Sektor Pendidikan Tinggi Awam di Malaysia
This study investigates the relationship between principles of total quality management (TQM) and educational organization outcomes in respect to students’ satisfaction and students’ academic achievement. TQM principles include organizational commitment to quality, planning for quality, focus on cus...
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| Main Author: | |
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| Format: | Thesis |
| Language: | English |
| Published: |
2003
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| Subjects: | |
| Online Access: | http://etd.uum.edu.my/1030/1/LIM_KONG_TEONG.pdf http://etd.uum.edu.my/1030/ |
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