Measuring service quality in gourmet coffee restaurants in Penang

The food service industry in Malaysia has shown a tremendous growth in the past few decades. Gourmet coffee restaurants as one of the sub-segment, has been a major contributor to the food service segment. Being an establishment that is highly customer-oriented, understanding their wants and needs is...

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Bibliographic Details
Main Authors: Ramli, Kamal Izzuwan, Yusof, Noor Suhaila, Mohamed, Muharis
Format: Monograph
Published: Universiti Utara Malaysia 2004
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