Fostering the performance of banks through total quality management (TQM) practices: A bank branches perspective
This article is mainly based on reviewing the available relevant literature of TQM and its implementation in the service sector organizations in general and banking industry in particular. It has been emphasized that banks nowadays have no exception in the competitive business environment from adopt...
Saved in:
Main Authors: | Al-Swidi, A.K., Mahmood, Rosli |
---|---|
Format: | Article |
Language: | English |
Published: |
2011
|
Subjects: | |
Online Access: | http://repo.uum.edu.my/5123/1/E.pdf http://repo.uum.edu.my/5123/ http://www.eurojournals.com/EJSS_19_2_11.pdf |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Similar Items
-
Enhancing a bank's competitive advantage through the integration of TQM practices, Entrepreneurial Orientation (EO), and Organizational Culture
by: Al-Swidi, A.K., et al.
Published: (2011) -
How does organizational culture shape the relationship between entrepreneurial orientation and the organizational performance of banks?
by: Al-Swidi, A.K., et al.
Published: (2011) -
Achieving customer satisfaction through total quality management (TQM) : the case of Hong Leong Bank Bandar Sunway branch
by: Loo, Wai Thien
Published: (2001) -
Total quality management practices in Islamic banking system: a study in banking sector of Malaysia
by: Islam, Mohd Aminul, et al.
Published: (2017) -
Yemeni banking system: Critical issues and future recommended strategies
by: Al-Swidi, A.K., et al.
Published: (2011)