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Adopting and measuring customer service quality in Islamic banks: a case study

This study measures the perceptions of Islamic bank's retail customers in Malaysia using CARTER a new model to measure service quality.The findings of this study show significant validity for all CARTER's 35 items and six dimensions in terms of their importance in both weights and percenta...

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Bibliographic Details
Main Authors: Shafie, Shahril, Wan Azmi, Wan Nursofiza, Haron, Sudin
Format: Article
Published: Universiti Sains Islam Malaysia 2004
Subjects:
HD28 Management. Industrial Management
HG Finance
Online Access:http://repo.uum.edu.my/21877/
http://jmifr.usim.edu.my/for-readers/jmifr-vol-1-no-1-2004/42-adopting-and-measuring-customer-service-quality-in-islamic-banks-a-case-study
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http://repo.uum.edu.my/21877/
http://jmifr.usim.edu.my/for-readers/jmifr-vol-1-no-1-2004/42-adopting-and-measuring-customer-service-quality-in-islamic-banks-a-case-study

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