Examining the role of information technology capability on bank operational process performance

• Main Authors: Ringim, Kabiru Jinjiri, Razalli, Mohd Rizal, Hasnan, Norlena
• Format: Conference or Workshop Item
• Language: English
• Published: 2010
• Subjects: HD28 Management. Industrial Management; T Technology (General)
• Online Access: http://repo.uum.edu.my/4207/1/KaB.pdf; http://repo.uum.edu.my/4207/; http://cob.uum.edu.my/ictom

Considering the importance of the IT capability in organization’s business process reengineering, the study aims at taking a comprehensive look of the influence of IT capability in firm’s reengineered operational processes. Technology can be regarded as a strategic weapon for a firm’s competitiveness and operational process performance is greatly affected by the technological capabilities of the firm (Narayanan and Bhatt 2009). This paper views information technology as more than an automating tool but rather a fundamental way to reshape the way of doing business. The examination of IT capability reveals the use of IT tools within the business process reengineering (BPR) which typically results in faster, better, and cheaper solution at each stage of BPR process. Through literature analysis, this paper discusses the role of IT as an enabler for BPR success particularly in the context of bank operations. It is suggested that a lot of the value added and innovation in organizational services can be realised due to the result of IT capabilities.