The moderating effect of IT capability on the relationship between business process reengineering factors and organizational performance of banks
The objective of this paper is to investigate the moderating effect of IT capability in the relationship of Business Process Reengineering (BPR) factors and the organizational performance.BPR factors are operationalized by change management, BPR strategy alignment, customer focus, management commitm...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
ARRAY Development
2012
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| Subjects: | |
| Online Access: | http://repo.uum.edu.my/9457/1/K.pdf http://repo.uum.edu.my/9457/ http://www.arraydev.com/commerce/jibc/2012-08/Kabiru%20Jiniriv02.pdf |
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