UUM Parcel Center Service: an analysis among STML student

Services quality and customer satisfaction are very conceptual that help companies or any business especially parcel services to remain competitive. Services quality (SERVQUAL MODEL) is among the most crucial determination for customer satisfaction in the parcel service industry. It consists of tang...

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Bibliographic Details
Main Authors: Rosdi, Muhamad Firdaus, Omar, Salmah
Format: Article
Language:English
Published: Universiti Utara Malaysia 2020
Subjects:
Online Access:http://repo.uum.edu.my/28466/1/STMLGG%2002%2019%202020%2046-47.pdf
http://repo.uum.edu.my/28466/
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