Customer satisfaction on services quality of KTMB: A study among STML students

Keretapi Tanah Melayu Berhad (KTMB) is the main rail operator in Peninsular Malaysia. Nowadays, rail transportation becomes a trend that many human beings will choose to take the train. This is because taking the train is very convenient and also can help in cost saving. Thus, in this research paper...

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Bibliographic Details
Main Authors: Tan, Hooi Yee, Ahmad, Azhar
Format: Article
Language:English
Published: Universiti Utara Malaysia 2020
Subjects:
Online Access:http://repo.uum.edu.my/28352/1/STMLGG%2002%2006%202020%2019-23.pdf
http://repo.uum.edu.my/28352/
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