Market orientation critical success factors of Malaysian manufacturers and its impact on financial performance

• Main Authors: Mohd Mokhtar, Sany Sanuri, Yusoff, Rushami Zien, Arshad, Rozita
• Format: Article
• Language: English
• Published: Canadian Center of Science and Education 2009
• Subjects: HD Industries. Land use. Labor
• Online Access: http://repo.uum.edu.my/2836/1/Rushami_Zien_Yusoff.pdf; http://repo.uum.edu.my/2836/; http://www.ccsenet.org/journal.html

The study examines critical success factors of market orientation in the context of Malaysian firms. Besides, the study also investigates the relationship between market orientation and financial performance. Malaysian manufacturing firms represent the sample of the study. Data was collected using mail questionnaire survey approach. One hundred and fifty eight Malaysian manufacturing organizations participated in this study. Results of this study indicated that there were five critical success factors of market orientation practices in the context of Malaysian manufacturing firms: market focus, market action, market planning, market feedback and market coordination. The results also revealed that market action and market planning were positively related to financial performance. The outcome of this study provides vital information from a developing country perspective on the impact of market orientation practices on manufacturing organisations’ performance.