Measuring student's satisfaction with the quality of education in a virtual university
Relationship between service quality and customer satisfaction has been extensively studied by researchers (Sureshchandar, Rajendran & Anantharaman, 2002; Jones & Suh, 2000; McDougall & Levesque, 2000). Ghobadian, Speller & Jones (1997) concluded that companies with higher perceived...
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| Main Authors: | , |
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| 格式: | Conference or Workshop Item |
| 语言: | English |
| 出版: |
2004
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| 在线阅读: | http://repo.uum.edu.my/2811/1/poh%26ainon.pdf http://repo.uum.edu.my/2811/ |
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