Conceptualisation of hotel guest experience assessment process and electronic words of mouth
The success of a hotel depends on the guests’ interpretation and reviews of their visit experience. Guests who perceived their visit experience as worthiness and satisfactory would circulate their experience to their acquaintances. In today’s information based era, their visit experience can be wid...
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| Main Authors: | , |
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| Format: | Article |
| Language: | English |
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UNIVERSITAS BRAWIJAYA, MALANG INDONESIA
2020
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| Subjects: | |
| Online Access: | http://repo.uum.edu.my/27768/1/JITDS%208%202%202020%2064%2074.pdf http://repo.uum.edu.my/27768/ https://jitode.ub.ac.id/index.php/jitode/article/view/409 |
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