Operations process of e-service recovery attributes and their relationship with perceived justice
An e-service recovery process is an important operational process. It is a second chance to retain loyal customers by rectifying e-service failures. This study investigates the relationships between e-service recovery processes attributes (compensation, respond speed, and apology) and perceived just...
محفوظ في:
| المؤلفون الرئيسيون: | , , |
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| التنسيق: | مقال |
| اللغة: | English |
| منشور في: |
Advance Scientific Research
2020
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| الموضوعات: | |
| الوصول للمادة أونلاين: | http://repo.uum.edu.my/27361/1/JCR%207%208%202020%201703%201707.pdf http://repo.uum.edu.my/27361/ http://www.jcreview.com/index.php?mno=16514 |
| الوسوم: |
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