Customer Satisfaction and Service Quality as Determinants of Customer Loyalty in Nigerian Hospitality Industry
It has been established in the literature that there exist consistent justification for the effect of customer satisfaction and service quality on customer loyalty in most service industries.However, substantial numbers of these studies were conducted in advanced countries ranging from the United St...
محفوظ في:
| المؤلفون الرئيسيون: | , |
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| التنسيق: | Conference or Workshop Item |
| اللغة: | English |
| منشور في: |
2017
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| الموضوعات: | |
| الوصول للمادة أونلاين: | http://repo.uum.edu.my/24873/1/2nd%20IRC%202017%20103.pdf http://repo.uum.edu.my/24873/ |
| الوسوم: |
إضافة وسم
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