The determinants factors of sucessful franchise business in Malaysia
The objective of this research is to identify the critical success factors of Bumiputera and non-Bumiputera franchisors in conducting their franchise business in Malaysia. The cross case study approach was used to analyse the data. Thirteen franchisors (6 Bumiputera and 7 non-Bumiputera) were select...
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2010
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my.uum.repo.15782016-12-07T01:08:46Z http://repo.uum.edu.my/1578/ The determinants factors of sucessful franchise business in Malaysia Mohd Harif, Mohd Amy Azhar Othman, Siti Norezam Md Isa, Filzah Din, Mohd Salleh Hoe, Chee Hee Hussein, Zulkifli HB Economic Theory The objective of this research is to identify the critical success factors of Bumiputera and non-Bumiputera franchisors in conducting their franchise business in Malaysia. The cross case study approach was used to analyse the data. Thirteen franchisors (6 Bumiputera and 7 non-Bumiputera) were selected as the sample cases. There were two important variables which had been identified as very critical to the success of local franchise business namely marketing orientation factors and entrepreneurial based factors. The Bumiputra franchisors highlighted competition as their main business market orientation, while non-Bumiputera franchisors scored high for customer orientation in product dominant sector. Both of the ethnics demonstrated high entrepreneurial based factors. For the service dominant sector, the non Bumiputra franchisors emphasized on customer and competition orientation, whereas, the Bumiputra franchisors stressed more on customer and interfunctional coordination. However, the Bumiputra franchisors scored moderate achievement motivation and low risk taking as well as innovation. The non Bumiputra franchisors scored high in the entrepreneurial based factors. World Business Institute Australia ABN Haqq , Zia 2010 Book Section PeerReviewed application/pdf en http://repo.uum.edu.my/1578/1/12.%2520Harif-Malay.pdf Mohd Harif, Mohd Amy Azhar and Othman, Siti Norezam and Md Isa, Filzah and Din, Mohd Salleh and Hoe, Chee Hee and Hussein, Zulkifli (2010) The determinants factors of sucessful franchise business in Malaysia. In: Proceedings of Annual Hawaii International Business Research Conference, 27-28 September 2010, Honolulu, Hawaii. World Business Institute Australia ABN, Melbourne, pp. 1-12. ISBN 9780980455704 http://www.wbiconpro.com/index.html |
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HB Economic Theory Mohd Harif, Mohd Amy Azhar Othman, Siti Norezam Md Isa, Filzah Din, Mohd Salleh Hoe, Chee Hee Hussein, Zulkifli The determinants factors of sucessful franchise business in Malaysia |
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The objective of this research is to identify the critical success factors of Bumiputera and non-Bumiputera franchisors in conducting their franchise business in Malaysia. The cross case study approach was used to analyse the data. Thirteen franchisors (6 Bumiputera and 7 non-Bumiputera) were selected as the sample cases. There were two important variables which had been identified as very critical to the success of local franchise business namely marketing orientation factors and entrepreneurial based factors. The Bumiputra franchisors highlighted competition as their main business market orientation, while non-Bumiputera franchisors scored high for customer orientation in product dominant sector. Both of the ethnics demonstrated high entrepreneurial based factors. For the service dominant sector, the non Bumiputra franchisors emphasized on customer and competition orientation, whereas, the Bumiputra franchisors stressed more on customer and interfunctional coordination. However, the Bumiputra franchisors scored moderate achievement motivation and low risk taking as well as innovation. The non Bumiputra franchisors scored high in the entrepreneurial based factors. |
author2 |
Haqq , Zia |
author_facet |
Haqq , Zia Mohd Harif, Mohd Amy Azhar Othman, Siti Norezam Md Isa, Filzah Din, Mohd Salleh Hoe, Chee Hee Hussein, Zulkifli |
format |
Book Section |
author |
Mohd Harif, Mohd Amy Azhar Othman, Siti Norezam Md Isa, Filzah Din, Mohd Salleh Hoe, Chee Hee Hussein, Zulkifli |
author_sort |
Mohd Harif, Mohd Amy Azhar |
title |
The determinants factors of sucessful franchise business in Malaysia |
title_short |
The determinants factors of sucessful franchise business in Malaysia |
title_full |
The determinants factors of sucessful franchise business in Malaysia |
title_fullStr |
The determinants factors of sucessful franchise business in Malaysia |
title_full_unstemmed |
The determinants factors of sucessful franchise business in Malaysia |
title_sort |
determinants factors of sucessful franchise business in malaysia |
publisher |
World Business Institute Australia ABN |
publishDate |
2010 |
url |
http://repo.uum.edu.my/1578/1/12.%2520Harif-Malay.pdf http://repo.uum.edu.my/1578/ http://www.wbiconpro.com/index.html |
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1644278012535898112 |
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13.154905 |