The relationship between communication, customer knowledge and customer loyalty in Saudi Arabia insurance industry companies

The main target of this article is to examine the relationship between communications, customer knowledge and customer loyalty in insurance companies in Saudi Arabia.This study adopted Partial Least Squares Structural Equation Modeling (PLSSEM) to test the association between communication, customer...

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Main Authors: Alawni, Mohammed Saad, Yusoff, Rushami Zien, Al-Swidi, Abdullah Kaid, Al-Matari, Ebrahim Mohammed
Format: Article
Language:English
Published: Emerald Group Publishing Limited 2015
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Online Access:http://repo.uum.edu.my/14764/1/23.pdf
http://repo.uum.edu.my/14764/
http://doi.org/10.5901/mjss.2015.v6n1p318
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Institution: Universiti Utara Malaysia
Record Id: my.uum.repo.14764
epo.14764