Quality assurance practice impact on customers’ satisfaction: A case study in IIUM
Quality assurance practice impact on customers’ satisfaction as a case study in International Islamic University Malaysia (IIUM) was studied.The aim was to ensure that IIUM’s is able to achieve and maintain quality assurance standards.It was accomplished by monitoring and evaluating various aspects...
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2010
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my.uum.repo.111772014-06-03T01:18:26Z http://repo.uum.edu.my/11177/ Quality assurance practice impact on customers’ satisfaction: A case study in IIUM Aldawood, Abdulrahman Saad Al-Otaibi, Asia HD28 Management. Industrial Management Quality assurance practice impact on customers’ satisfaction as a case study in International Islamic University Malaysia (IIUM) was studied.The aim was to ensure that IIUM’s is able to achieve and maintain quality assurance standards.It was accomplished by monitoring and evaluating various aspects of representative projects, services, and facilities to ensure application of quality standards. Majority of respondents were satisfied with information regarding their studies, staff assistance, and effective communication.In general, quality satisfaction was evident which caused work life balance to be evident in collected data.Therefore, a positive quality assurance impact is present at IIUM. 2010-05-25 Conference or Workshop Item PeerReviewed application/pdf en http://repo.uum.edu.my/11177/1/PG362_367.pdf Aldawood, Abdulrahman Saad and Al-Otaibi, Asia (2010) Quality assurance practice impact on customers’ satisfaction: A case study in IIUM. In: Knowledge Management International Conference 2010 (KMICe2010), 25-27 May 2010, Kuala Terengganu, Malaysia. http://www.kmice.uum.edu.my |
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Universiti Utara Malaysia |
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HD28 Management. Industrial Management |
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HD28 Management. Industrial Management Aldawood, Abdulrahman Saad Al-Otaibi, Asia Quality assurance practice impact on customers’ satisfaction: A case study in IIUM |
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Quality assurance practice impact on customers’ satisfaction as a case study in International Islamic University Malaysia (IIUM) was studied.The aim was to ensure that IIUM’s is able to achieve and maintain quality assurance standards.It was accomplished by monitoring and evaluating
various aspects of representative projects, services, and facilities to ensure application of quality standards. Majority of respondents were satisfied with information regarding their studies, staff assistance, and effective communication.In general, quality satisfaction was evident which caused work life balance to be evident in collected data.Therefore, a positive quality assurance impact is present at IIUM. |
format |
Conference or Workshop Item |
author |
Aldawood, Abdulrahman Saad Al-Otaibi, Asia |
author_facet |
Aldawood, Abdulrahman Saad Al-Otaibi, Asia |
author_sort |
Aldawood, Abdulrahman Saad |
title |
Quality assurance practice impact on customers’ satisfaction: A case study in IIUM |
title_short |
Quality assurance practice impact on customers’ satisfaction: A case study in IIUM |
title_full |
Quality assurance practice impact on customers’ satisfaction: A case study in IIUM |
title_fullStr |
Quality assurance practice impact on customers’ satisfaction: A case study in IIUM |
title_full_unstemmed |
Quality assurance practice impact on customers’ satisfaction: A case study in IIUM |
title_sort |
quality assurance practice impact on customers’ satisfaction: a case study in iium |
publishDate |
2010 |
url |
http://repo.uum.edu.my/11177/1/PG362_367.pdf http://repo.uum.edu.my/11177/ http://www.kmice.uum.edu.my |
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1644280570532855808 |
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13.18916 |