A Study Students' Perception Toward the Quality of Services Provided by the Students' Residential Hall, Universiti Utara Malaysia
Quality is an ongoing process of building and sustaining relationships by assessing,anticipating and fulfilling stated and implies needs. Quality is one of the core functions for service organizations. Customers’ satisfaction is depending on the service quality that they received from the service p...
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| Format: | Thesis |
| Language: | English English |
| Published: |
2009
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| Online Access: | http://etd.uum.edu.my/1763/1/Nurul_Hamiza_Binti_Hamzah.pdf http://etd.uum.edu.my/1763/2/1.Nurul_Hamiza_Binti_Hamzah.pdf http://etd.uum.edu.my/1763/ |
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