A review of e-service quality dimensions in user satisfaction
Quality of e-service is one of the significant factors that play a major role in the success or failure of online organizations. It enhances the competitive advantages of online organization; in addition, it improves the relationships with clients and increases their satisfactions. Measuring online...
Saved in:
Main Authors: | , , , |
---|---|
Format: | Conference or Workshop Item |
Published: |
2013
|
Online Access: | https://www.scopus.com/inward/record.uri?eid=2-s2.0-84897849203&doi=10.1109%2fICRIIS.2013.6716706&partnerID=40&md5=f96cf2546d7c59d1e6e51268e17268ac http://eprints.utp.edu.my/32498/ |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
id |
my.utp.eprints.32498 |
---|---|
record_format |
eprints |
spelling |
my.utp.eprints.324982022-03-29T14:04:07Z A review of e-service quality dimensions in user satisfaction Al-Nuaimi, I.T.I. Mahmood, A.K.B. Jung, L.T. Jebur, H.H. Quality of e-service is one of the significant factors that play a major role in the success or failure of online organizations. It enhances the competitive advantages of online organization; in addition, it improves the relationships with clients and increases their satisfactions. Measuring online service quality becomes industry or context dependent in which, it may increase the difficulties to constitute a global measure. This paper reviews e-service quality literature in Malaysian educational institutions because it is of great importance in attracting and retaining tuition-based returns for education in Malaysia, which has become an increasingly competitive business. © 2013 IEEE. 2013 Conference or Workshop Item NonPeerReviewed https://www.scopus.com/inward/record.uri?eid=2-s2.0-84897849203&doi=10.1109%2fICRIIS.2013.6716706&partnerID=40&md5=f96cf2546d7c59d1e6e51268e17268ac Al-Nuaimi, I.T.I. and Mahmood, A.K.B. and Jung, L.T. and Jebur, H.H. (2013) A review of e-service quality dimensions in user satisfaction. In: UNSPECIFIED. http://eprints.utp.edu.my/32498/ |
institution |
Universiti Teknologi Petronas |
building |
UTP Resource Centre |
collection |
Institutional Repository |
continent |
Asia |
country |
Malaysia |
content_provider |
Universiti Teknologi Petronas |
content_source |
UTP Institutional Repository |
url_provider |
http://eprints.utp.edu.my/ |
description |
Quality of e-service is one of the significant factors that play a major role in the success or failure of online organizations. It enhances the competitive advantages of online organization; in addition, it improves the relationships with clients and increases their satisfactions. Measuring online service quality becomes industry or context dependent in which, it may increase the difficulties to constitute a global measure. This paper reviews e-service quality literature in Malaysian educational institutions because it is of great importance in attracting and retaining tuition-based returns for education in Malaysia, which has become an increasingly competitive business. © 2013 IEEE. |
format |
Conference or Workshop Item |
author |
Al-Nuaimi, I.T.I. Mahmood, A.K.B. Jung, L.T. Jebur, H.H. |
spellingShingle |
Al-Nuaimi, I.T.I. Mahmood, A.K.B. Jung, L.T. Jebur, H.H. A review of e-service quality dimensions in user satisfaction |
author_facet |
Al-Nuaimi, I.T.I. Mahmood, A.K.B. Jung, L.T. Jebur, H.H. |
author_sort |
Al-Nuaimi, I.T.I. |
title |
A review of e-service quality dimensions in user satisfaction |
title_short |
A review of e-service quality dimensions in user satisfaction |
title_full |
A review of e-service quality dimensions in user satisfaction |
title_fullStr |
A review of e-service quality dimensions in user satisfaction |
title_full_unstemmed |
A review of e-service quality dimensions in user satisfaction |
title_sort |
review of e-service quality dimensions in user satisfaction |
publishDate |
2013 |
url |
https://www.scopus.com/inward/record.uri?eid=2-s2.0-84897849203&doi=10.1109%2fICRIIS.2013.6716706&partnerID=40&md5=f96cf2546d7c59d1e6e51268e17268ac http://eprints.utp.edu.my/32498/ |
_version_ |
1738657395280707584 |
score |
13.18916 |