Toward a survey instrument for investigating customer knowledge management in software companies
This paper presents a method of developing an instrument for Customer Knowledge Management (CKM) in Enterprise Software (ES) development. Knowledge-Based View (KBV) and Theory of Technology in a Generic CKM framework were used to demonstrate the Organizational, Human, and Technological factors that...
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Main Authors: | Khosravi, A., Hussin, A. R. C., Dahlan, H. M. |
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Format: | Article |
Language: | English |
Published: |
Asian Research Publishing Network
2017
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Subjects: | |
Online Access: | http://eprints.utm.my/id/eprint/76639/1/HalinaMohamedDahlan2017_TowardaSurveyInstrumentforInvestigatingCustomerKnowledge.pdf http://eprints.utm.my/id/eprint/76639/ https://www.scopus.com/inward/record.uri?eid=2-s2.0-85038399616&partnerID=40&md5=c7596764d2cd3626dc871ae628767e4f |
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