E-Service Quality, e-satisfaction and e-loyalty of online shoppers in business to consumer market, evidence form Malaysia

The growing usage of internet and online shopping in Malaysia presents a huge prospect in e-commerce market, specifically for B2C segment. As a result, electronic service quality (e-SQ), electronic satisfaction (e-Satisfaction) and electronic loyalty (e-Loyalty) become vital for online retailers to...

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Bibliographic Details
Main Authors: Ting, O. S., Ariff, M. S. M., Zakuan, N., Sulaiman, Z., Saman, M. Z. M.
Format: Conference or Workshop Item
Published: Institute of Physics Publishing 2016
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Online Access:http://eprints.utm.my/id/eprint/73240/
https://www.scopus.com/inward/record.uri?eid=2-s2.0-84977262811&doi=10.1088%2f1757-899X%2f131%2f1%2f012012&partnerID=40&md5=9a3c98b0a057aea008fc5271f780f6b9
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