Kesan amalan prinsip pengurusan kualiti ISO 9001: 2008 dan kepuasan pelanggan keatas gelagat komunikasi dalam pendidikan tinggi
Quality management principles are critical in identifies the service quality in higher education sector. The research identifies practices that affect students' satisfaction and communication behaviors. Hence this study was conducted to (i) identify the level of Quality Management Principles (s...
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| Format: | Thesis |
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2013
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| Online Access: | http://eprints.utm.my/id/eprint/41665/ http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:78198?queryType=vitalDismax&query=Kesan+amalan+prinsip+pengurusan+kualiti+ISO+9001&public=true |
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