The Moderating Role Of Safety Perception On Perceived Justice And Service Recovery Satisfaction Relation
Several studies have reported significant link between perceived justice dimensions, and satisfaction service recovery with different impact of the dimensions (procedural, interactional, distributional) on satisfaction service recovery, and some prove similar relationship between the dimensions u...
محفوظ في:
المؤلفون الرئيسيون: | Muhammad, Halirua, Ibrahim Naala, Mohammad Nura |
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مؤلفون آخرون: | A. Kadir, Nadhrah |
التنسيق: | Book Section |
اللغة: | English |
منشور في: |
School of Social Sciences, USM
2017
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الموضوعات: | |
الوصول للمادة أونلاين: | http://eprints.usm.my/39179/1/ART_5.pdf http://eprints.usm.my/39179/ |
الوسوم: |
إضافة وسم
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