Adopting and Measuring Customer Service Quality in Islamic Banks: A Case Study
This study measures the perceptions of Islamic bank's red customers in Malaysia using CARTER a new model to measure service quality. The findings of this study show significant validity for d CARTER's 35 items and six dimensions in terms of their importance in both weights and percent...
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Main Authors: | , , |
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Format: | Article |
Language: | English |
Published: |
Kolej Universiti Islam Malaysia
2012
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Subjects: | |
Online Access: | http://ddms.usim.edu.my/handle/123456789/5299 |
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