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Adopting and Measuring Customer Service Quality in Islamic Banks: A Case Study

This study measures the perceptions of Islamic bank's red customers in Malaysia using CARTER a new model to measure service quality. The findings of this study show significant validity for d CARTER's 35 items and six dimensions in terms of their importance in both weights and percent...

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Bibliographic Details
Main Authors: Shahril Shafie, Wan Nursofiza Wan Azmi, Sudin Haron
Format: Article
Language:English
Published: Kolej Universiti Islam Malaysia 2012
Subjects:
Service quality
Islamic banking
Customer satisfaction
Carter
Online Access:http://ddms.usim.edu.my/handle/123456789/5299
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http://ddms.usim.edu.my/handle/123456789/5299

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