A multi-country study of bank reputation among customers in Africa: Key antecedents and consequences

• Main Authors: Osakwe, Christian Nedu, Ruiz, Belén, Amegbe, Hayford, Chinje, Nathalie B., Cheah, Jun Hwa, T., Ramayah
• Format: Article
• Language: English
• Published: Elsevier 2020
• Online Access: http://psasir.upm.edu.my/id/eprint/87611/1/ABSTRACT.pdf; http://psasir.upm.edu.my/id/eprint/87611/; https://www.sciencedirect.com/science/article/pii/S0969698919305508

This paper studies the antecedents related to service quality and the consequences of bank reputation among bank customers in three prominent markets in Africa, the continent on which one of the banking industries with the highest potential in the world is located. The research hypotheses were teste...