Do knowledge management processes mediate the relationship between TQM factors and organizational business results?

• Main Author: Daud S.
• Other Authors: 13906794000
• Format: Conference paper
• Published: 2023
• Subjects: knowledge management processes; organizational business results; total quality management factors; Competition; Factor analysis; Industry; Knowledge management; Surveys; Total quality management; Competitive advantage; Critical factors; Potential sources; Quality management practices; Work process; Management science

Total quality management and knowledge management have a great influence on a company's strategic competence. Companies need a total quality management practice that views knowledge as a potential source of competitive advantage. Total quality management and knowledge management are both work processes and complement each other. This study examines a combination of total quality management and knowledge management processes and their influence on organizational business results. Survey questionnaires were distributed to managers of government-linked companies. Analysis showed that knowledge management processes help to enhance the total quality management's critical factors to improve organizational business results. The findings show that a combination of total quality management and knowledge management processes create a cycle of improvement and development that leads to company excellence. � 2012 IEEE.