Performance indicators for management and benchmarking of sewerage services - a case study in Klang Valley / Siti Rashidah Mohd Nasir, Prof Madyair Dr Suhaimi Abdul Talib and Prof Madya Ir Dr Aminuddin Mohd Baki

• Main Authors: Mohd Nasir, Siti Rashidah, Abdul Talib, Suhaimi (Prof Madyair Dr), Mohd Baki, Aminuddin (Prof Madya Ir Dr)
• Format: Research Reports
• Language: English
• Published: 2006
• Subjects: Knowledge management. Organizational learning; Total quality management. Benchmarking
• Online Access: https://ir.uitm.edu.my/id/eprint/48449/1/48449.pdf; https://ir.uitm.edu.my/id/eprint/48449/

Performance Indicator (PI) and Benchmarking have been widely used in measuring performance of management areas. In light of this, the use of PI and Benchmarking has now being extends to sewerage services. PI system is introduced to sewerage services area in order to provide objective and comprehensi...