Do knowledge management processes mediate the relationship between TQM factors and organizational business results?
Total quality management and knowledge management have a great influence on a company's strategic competence. Companies need a total quality management practice that views knowledge as a potential source of competitive advantage. Total quality management and knowledge management are both work p...
Saved in:
| Main Author: | |
|---|---|
| Other Authors: | |
| Format: | Conference paper |
| Published: |
2023
|
| Subjects: | |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| Summary: | Total quality management and knowledge management have a great influence on a company's strategic competence. Companies need a total quality management practice that views knowledge as a potential source of competitive advantage. Total quality management and knowledge management are both work processes and complement each other. This study examines a combination of total quality management and knowledge management processes and their influence on organizational business results. Survey questionnaires were distributed to managers of government-linked companies. Analysis showed that knowledge management processes help to enhance the total quality management's critical factors to improve organizational business results. The findings show that a combination of total quality management and knowledge management processes create a cycle of improvement and development that leads to company excellence. � 2012 IEEE. |
|---|