Consumer Rights & Customer Loyalty of Online Food Delivery Services Among Consumers in Sarawak
Online Food Delivery Services (OFDS) is gaining popularity as one e-commerce platform. This paper aims to empirically evaluate consumers' awareness of their rights using OFDS services, determine whether their experience exercising consumer rights when using OFDS, and examine whether their exper...
Saved in:
Main Authors: | Fadilah, Siali, Mahani Mohammad, Abdu Shakur, Muhammad Hafiz, Mohd Shukri |
---|---|
Format: | Article |
Language: | English |
Published: |
International Journal of Business and Society
2024
|
Subjects: | |
Online Access: | http://ir.unimas.my/id/eprint/46725/1/Full%20Article%20-%20Consumer%20Rights%20%26%20Customer%20Loyalty.pdf http://ir.unimas.my/id/eprint/46725/ https://publisher.unimas.my/ojs/index.php/IJBS/article/view/8195 https://doi.org/10.33736/ijbs.8195.2024 |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Similar Items
-
Consumer Innovativeness in Consumer - Company Relationship and Mediating Role of Consumer Value: An Empirical Study of Cell Phone Users in Pakistan
by: Shahid, Rasool, et al.
Published: (2017) -
Relationship Between Brand Equity And Consumer Purchase Decision: A Case Of An International Brand Of Footwear
by: Fadilah, Siali, et al.
Published: (2016) -
Consumers' satisfaction and loyalty toward online purchase
by: Jee, Lui Yeh
Published: (2011) -
The role of e-service quality management in the delivery business value
by: Mahani Mohammad, Abdu Shakur, et al.
Published: (2015) -
Consumer perceptions towards fashion retailer loyalty programs and their impact on consumer loyalty / Tee Yee Hsia
by: Tee, Yee Hsia
Published: (2009)