Consumer Rights & Customer Loyalty of Online Food Delivery Services Among Consumers in Sarawak

• Main Authors: Fadilah, Siali, Mahani Mohammad, Abdu Shakur, Muhammad Hafiz, Mohd Shukri
• Format: Article
• Language: English
• Published: International Journal of Business and Society 2024
• Subjects: HF Commerce
• Online Access: http://ir.unimas.my/id/eprint/46725/1/Full%20Article%20-%20Consumer%20Rights%20%26%20Customer%20Loyalty.pdf; http://ir.unimas.my/id/eprint/46725/; https://publisher.unimas.my/ojs/index.php/IJBS/article/view/8195; https://doi.org/10.33736/ijbs.8195.2024

Online Food Delivery Services (OFDS) is gaining popularity as one e-commerce platform. This paper aims to empirically evaluate consumers' awareness of their rights using OFDS services, determine whether their experience exercising consumer rights when using OFDS, and examine whether their exper...