Islamic bank customer satisfaction, trust, loyalty and word of mouth: the CREATOR model
This study aims to investigate two primary objectives. First, this study examines the influence of modified service quality dimensions on Islamic bank customer satisfaction using a compliance, reliability, empathy, assurance, tangible, operational efficiency, responsiveness (CREATOR) model. Second,...
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| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English English |
| Published: |
Emerald Group Publishing Limited
2022
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| Subjects: | |
| Online Access: | https://eprints.ums.edu.my/id/eprint/38376/1/ABSTRACT.pdf https://eprints.ums.edu.my/id/eprint/38376/2/FULLTEXT.pdf https://eprints.ums.edu.my/id/eprint/38376/ |
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