Factors affecting passengers satisfaction towards of service quality on public bus transportation case study in Kota Bharu bus terminal Kelantan

• Main Authors: Abu Bakar, Nurul Farihah, Nasir, Nurul Fatihah, Teo, Yin Yin
• Format: Undergraduate Final Project Report
• Published: 2015
• Online Access: http://discol.umk.edu.my/id/eprint/6605/

This paper investigates the level of passengers’ satisfaction towards the public bus transportation in terminal bus Kota Bharu Kelantan. This study will focus on the passengers’ satisfaction in terms of accessibility, safety and security and comfortability. Service quality has been viewed as a dete...