Factors affecting passengers satisfaction towards of service quality on public bus transportation case study in Kota Bharu bus terminal Kelantan
This paper investigates the level of passengers’ satisfaction towards the public bus transportation in terminal bus Kota Bharu Kelantan. This study will focus on the passengers’ satisfaction in terms of accessibility, safety and security and comfortability. Service quality has been viewed as a dete...
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| Main Authors: | , , |
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| Format: | Undergraduate Final Project Report |
| Published: |
2015
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| Online Access: | http://discol.umk.edu.my/id/eprint/6605/ |
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