Factors affecting passengers satisfaction towards the service quality of public bus transportation case study Kota Bharu Bus Terminal

• Main Authors: Abu Bakar, Nurul Farihah, Nasir, Nurul Fatihah, Teo, Yin Yin
• Format: Undergraduate Final Project Report
• Published: 2015
• Online Access: http://discol.umk.edu.my/id/eprint/6582/

This paper investigate the level of passengers satisfaction towards the public bus transportation in terminal bus Kota Bharu, Kelantan. This study will focus on the passengers satisfaction in terms of accessibility, safety and security and comfortability. Service quality has been viewed as a determi...