Service quality perceptions and customer satisfaction in life insurance companies in Labuan / Muhammad Ashraf Zulkifli
This paper aims to evaluate the service quality perceptionsand customer satisfaction of Life Insurance Companies in the Federal Territory of Labuan through customer’s assessment. A total of 120 respondents who had life insurance policies wereparticipated in answering the questionnaires, in order to...
Saved in:
Main Author: | Zulkifli, Muhammad Ashraf |
---|---|
Format: | Student Project |
Language: | English |
Published: |
2014
|
Subjects: | |
Online Access: | https://ir.uitm.edu.my/id/eprint/97696/1/97696.pdf https://ir.uitm.edu.my/id/eprint/97696/ |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Similar Items
-
Factor influencing life insurance demand / Erwin Laing
by: Laing, Erwin
Published: (2014) -
Developing a web application development MOOC / Z. Zulkifli, S. R. Ismail and I. M. Ibrahim
by: Zulkifli, Z., et al.
Published: (2018) -
Service quality and customer satisfaction: a study of Asajaya District Office Counter Service / Muhammad Azam Julaihi
by: Julaihi, Muhammad Azam
Published: (2016) -
Interrelations between service quality, customer satisfaction, and purchase intention in fast food restaurants : A study on generation Y in Kuala Lumpur Malaysia / Atikah Saifuddin
by: Saifuddin, Atikah
Published: (2012) -
The performance of reliability and validity using 5 and 7 likert point scales / Fatin Qistina Awang ,Nur Izzati Syaziah Ab. Gani and Nurul Adawiyah Mohd Zulkifli
by: Awang, Fatin Qistina, et al.
Published: (2019)