A study on the level of customer satisfaction towards services provided by Perkasa Hotel Keningau / Bibiana Flora Stephen
The aim of this study is to analyse the relationships between four variables: customer perception towards hotel employees' performance: the perceived quality of hotel services; the customer satisfaction level towards services delivered by Perkasa Hotel Keningau and the criteria of services soug...
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Main Author: | Stephen, Bibiana Flora |
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Format: | Student Project |
Language: | English |
Published: |
2009
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Subjects: | |
Online Access: | https://ir.uitm.edu.my/id/eprint/85144/1/85144.pdf https://ir.uitm.edu.my/id/eprint/85144/ |
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