Service quality and customers satisfaction towards the royal Malaysian customs department: Sarawak customer perspectives/ Wanaatashia Najeera Hasli

• Main Author: Hasli, Wanaatashia Najeera
• Format: Student Project
• Language: English
• Published: 2015
• Subjects: H Social Sciences (General); Consumer satisfaction
• Online Access: https://ir.uitm.edu.my/id/eprint/82805/1/82805.pdf; https://ir.uitm.edu.my/id/eprint/82805/

This research study was to assess and analyse the service quality and customer’s satisfaction toward the Royal Malaysian Customs Department in Sarawak customer perspectives. Specifically, the research study was to determine the customer perception and also the overall customer satisfaction level to...